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| Error message | Fix |
|---|---|
| CST file 'xxx' was not found | Check whether the CST file was deleted or moved. |
| CST file 'xxx' is damaged and could not be opened | Check if it is possible to restore the CST file from a backup. Otherwise the file is lost. |
| Could not delete file 'xxx' | It has been configured, that the files of the version 4 system should be deleted, but then the rights seemed to be missing. Write rights are checked before the conversion, but not the deletion rights.. |
| Could not decompress file 'xxx' because the ZIP file seems to be empty | Happens with archived and / or moved evaluations. There it should be checked whether the evaluations sill can be opened in the version 4 system. If so, they still can be transferred afterwards to version 5 system. |
| Could not copy file 'xxx' to: 'yyy' | This error occurs as well in case of a lack of disk space during the conversion. It is in fact checked before the conversion if at least 100GB are still free, but for big systems 100 GB may not be enoguhenough. |
FAQ
| Question | Answer |
|---|---|
Is it still possible to work during the conversion in the source system? | This is not recommended, as changes during the conversion may not be transferred. |
I have created still evaluations in the source system during / after the conversion. How to proceed with those ones? | Those evaluations may be imported with the known limitations. |
| Is it possible for me to work during the conversion process already in the target system? | No, this is not recommend as there is the risk that newly created data may be overwritten by the conversion. |
I have only a small time frame for the real conversion. What should I do? | By using the Smart Conversion it is possible to convert as well big DBs quickly, without the need not copy CST files from one system to the other. After the completion if the smart conversion the customer may immediately continue to work with the version 5 system and the remaining CST file can be transferred afterwards in custo diagnostics version 5. |
I have made still evaluations in the version 4 system and the version 5 was running as well | The conversion process stores which evaluations already were converted. Hence it is possible always follow-up with the conversion. With the that only new evaluations will be converted. |
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