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Data Protection

1. General

1.1 What are personal data

personal data are information that disclose, or may disclose, the identity of the user. We adhere to the principle of data avoidance. As far as possible, the collection of personal data is waived.

1.2 Handling of personal data

Personal data are used exclusively for establishing the contract, content, execution or execution of the contractual relationship (Art. 6 I b DSGVO). They will not be passed on to third parties. Merely for the fulfillment of the contract, the data will be forwarded to the shipping company responsible for the delivery, as far as this is necessary for the delivery of ordered goods. In order to process payments, the payment data required for this purpose is forwarded to the credit institution commissioned with the payment and, if applicable, to the commissioned and selected payment service provider. The processing of your personal data takes place exclusively within the EU.

1.3 Usage data

When visiting the website, general technical information will be collected. These are the used IP address, time, duration of the visit, browser type and if necessary the origin side. These usage data are registered for technical reasons in a logfile and can be used and stored for the purpose of statistical analysis of this website. A linking of this usage data with your other personal data does not take place.

1.4 Duration of storage

We store your personal data after the end of the purpose for which the data was collected, only as long as required by law (in particular tax law).

2. Your rights

2.1 Information

You can ask us for information about whether we process personal data of you and if so you have a right to receive information about these personal data and on the other information mentioned in Art. 15 GDPR

2.2 Right to rectification

You have the right to obtain (without undue delay) the rectification of inaccurate personal data (Art. 16 GDPR)

2.3 Right to erasure

You have the right to demand that the personal data concerning you be deleted immediately. We are obliged to delete them immediately, especially if one of the following reasons applies:

  • you withdraws consent on which the processing is based and where there is no other legal basis for the processing
  • your personal data have been unlawfully processed

The right of erasure does not exist if your personal data are for the establishment, exercise or defence of legal claims

2.4 Right to restriction of processing You have the right to obtain restriction of processing where one of the following applies:

  • If you deny the accuracy of the data and we therefore check the accuracy,
  • If the processing is unlawful and you refuse the deletion and instead demand the restriction of use
  • we no longer need the data, but you need it to assert, exercise or defend legal claims,
  • You have enter an objection to the processing of your data, and it is not yet clear whether our legitimate reasons outweigh your reasons.

2.5 Right to data portability

You have the right to receive the personal data you have provided to us, in a structured, commonly used and machine-readable format and you have the right to transmit this data to another person without hindrance from us, provided the processing is based on your consent or a contract and processing is done by us using automated procedures.

2.6 Right to object

As far as the processing of your personal data is based on a consent, you have the right to revoke this consent at any time.

2.7 General and right to complain

The exercise of your above rights is basically free of charge. You have the right to contact the responsible supervisory authority, the state data protection officer, directly in case of complaints.

3. Data security

3.1 Data security

All data on our website are protected against loss, destruction, access, modification and dissemination through technical and organizational measures. However, we assume no liability for the destruction and damage of data.

3.2 Sessions and cookies

To operate the website, we may use cookies or server-side sessions in which data can be stored. Cookies serve e.g. also the personal greeting with the member name. Cookies are files that are stored on your hard drive by a web page in order to automatically recognize this computer the next time you visit a website and to adapt the use of the website to you. Some of the cookies used will be deleted after the end of the browser session. These are so-called session cookies. Other cookies remain on your device and allow the recognition of the browser during a later visit to our website (persistent cookies). You can set your browser so that you are informed about the setting of cookies and individually decide on their acceptance or exclude the acceptance of cookies for specific cases or in general. Please note that you may not be able to use some features of this website if cookies are disabled. We make sure that no personal data is taken over from sessions or through cookies and that cookies are only used if this is necessary for the website. Thus, the consideration shows that there are no overriding interests against you (Article 6 I f GDPR).

4. Newsletter

If you subscribe to our newsletter, we will use the information required or separately provided by you to send you regular e-mail newsletters. Unsubscribing from the newsletter is possible at any time and can either be done by sending a message to us via the contact options specified in the imprint or via the link provided in the newsletter.

5. Third party services

Our website does not use any third-party services and no data is transferred from this website to third-party providers.

6. Contact

To contact us regarding privacy, please feel free to contact us using the contact information below. Responsible within the meaning of the GDPR:

custo med GmbH
Maria-Merian-Str. 6
85521 Ottobrunn

Represented by its CEO: Herr Hans-Joerg Hoffmann

E-Mail: dataprotection@customed.de
Phone: +49 (0) 89 710 98-00
Fax: +49 89 (0) 710 98-10