Contact

Service & Support

The direct route to the right help

In the support area you will find targeted assistance for every issue. From important documents you can download to help finding a qualified specialist retail partner and repair enquiries: Our range of services is clearly structured and will get you to the right solution quickly.

Brochures: Colourful marketing material for display, focusing on hypertension and featuring the custo med logo

Downloads

You can find all documents in our download area, from current marketing materials and detailed instructions for use, to certificates and other helpful documents. Everything is available for download here.

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Medical blood pressure analysis: Graphical display showing readings and risk assessment on a monitor

Find a specialised dealer

You will receive support from highly qualified specialists at your local dealer. They provide support with questions, give comprehensive advice on custo med solutions and assist with selection, installation and use.

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Videos

All videos are available centrally in the video collection. Our custo med videos offer practical and understandable insights into our applications, functions and solutions for everyday treatment.

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Maintenance of custo cardio 400: Electronic components and circuit board inside a medical device, hands using tools

Repairs

If you have any questions about ongoing repairs, repair enquiries or spare parts, please contact: repair@customed.de

Please also use the repair order form (Word, PDF) to register repairs with us.

A screen in a clinical setting, displaying the ‘custo diagnostic vit’ software from custo med, showing the results of a spirometry test

Remote support

We can also provide support directly on your system. Please download the following programme:

Click directly on “Run”. No installation of the program is required; it will start immediately. Then contact us by phone so that we can connect directly with you.

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